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Vector Data Recovery > rescue form

Data Recovery Service

Customer Information

Name：

VAT No.：

Contact Person：

Phone：

Email：

Reference Code：

Address：

Remark：

Device Information

Brand：

Model：

Serial No.：

Capacity：

Device Remark：

Problem Description

Disk Information

Do you agree that we open the device enclosure for inspection?

(Sometimes opening the device enclosure is necessary for diagnosis and data recovery, but it may affect the original warranty and repair rights.)

Terms and Conditions (hereinafter, the customer/entruster is Party A, and Vector Information Technology Co., Ltd. is Party B):

  1. Party A agrees that, when necessary, Party B is authorized to open the device provided by Party A for the purpose of data recovery. Party A understands that opening certain hardware enclosures may shorten the lifespan of the device and may void its warranty, but this is sometimes required for data recovery.
  2. Party B is not responsible for the legality of the recovered data or the legitimacy of how Party A obtained the data. Party B assumes no legal liability for Party A regarding the data.
  3. Party A agrees that Party B may fully handle the device delivered by Party A. Data recovery work may involve risks, including but not limited to data loss or corruption, loss of original manufacturer warranty service, and potential commercial loss, civil liability, or other permanent damage. Party B shall not be liable for any direct or indirect, incidental, consequential losses arising from such risks or data damage.
  4. After Party B notifies Party A to pick up or return the device, Party A shall retrieve the device and data within 30 days. If Party A fails to do so within the period, it will be deemed abandoned, and Party B will not be responsible for safekeeping.
  5. Party B recommends that Party A personally come to Party B’s office to retrieve the device. If Party A chooses any other transport method, Party B will not be responsible for any accidents during shipping. If the device is accidentally lost during the service process due to Party B’s fault, Party B shall only be liable for compensation of the hardware device itself, and the maximum compensation is limited to the total service fee charged for this case.
  6. If the recovered data cannot pass Party A’s acceptance test, Party B will not charge any service fee.
  7. Party A has carefully read and fully agrees to all the above terms and content.

Incident Date：

File System：

Partition (Is the disk partitioned?)

Lock：

Pwd：

Second Attempt：

Important Files to Recover